What’s you most recent experience of buying a sofa?
We bought a large DFS corner sofa about five years and five months ago after marrying. It looked great in store, but as with this customer, we soon noticed problems. Not just misshapen arm cushions, but also threads unravelling within about two years of purchase. Now, it’s looking a very sorry state and was simply not built to last a reasonable length of time in a decent shape.
Of course, I should have complained earlier, but didn’t really think till now when we are hoping to move into a new house soon and despair of how this item will look in our “dream” home.
Currently, DFS say that there is nothing they can do as I have contacted them outwith the “two-year manufacturers’ guarantee, and five years for springs and frames”. That’s just ridiculous – the sofa cost £1695 (£2283 if you throw in the extra chair we bought and delivery!) When you’re spending this huge sum of money, you really do expect better!
The most alarming point about this episode is that increasingly we are encouraged to buy “big ticket items”, like sofas, that should last a lifetime but (according to the most recent surveys) actually end-up being replaced within (on average) 7-9 years. The range is because I’ve heard/read both those figures touted. Regardless, what’s clear is how profligately wasteful we are as a society. We just don’t build stuff to last and this is yet another example.
If we’re going to look after this planet, we must start legislating for sofas that come with 10 year guarantees (minimum) and a proper, “doesn’t cost crazy amounts” repair service.